Canon has issued a product advisory for copier products PC7, PC11, NP1010 and NP1020, manufactured and marketed between 1987 and 1998.
This relates to the discovery of a potentially faulty connection involving an internal power cord for the fixing unit heater on these models, which occurred at the time of manufacture or during servicing.
The models in question may present a small risk of smoke emission or fire, when the products are used over an extended period of time.
Despite no reported incidents taking place in the Oceania region, Canon's commitment to customer satisfaction and safety is paramount. As a result, the company is taking steps to inform those customers who may be affected, and offering to undertake remedial measures if and where necessary.
As the last shipment of these models was in 1998, Canon estimates that very few of the products in question are still in use by customers today.
Canon will contact all relevant customers whose service details are currently on record, as well as dealers, advising them of the necessary steps to take. In addition, Canon advises customers who wish to check whether or not they may be affected to call their local Canon office to organise their free product inspection. Alternatively, they can visit canon.co.nz where the latest information regarding these products will be posted.
Although, the risk of an incident occurring is remote, Canon takes health and safety issues extremely seriously and the satisfaction of its customers remains paramount.
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